Appendix 4: Glossary
| Word | Form | Meaning |
|---|---|---|
| accountable | adjective | required to be responsible for something |
| achievable | adjective | capable of being done or completed |
| action plan | noun | a document that lists the steps required to achieve a goal |
| adapt | verb | to change or adjust to a different situation |
| address | verb | to deal with a matter, issue, or problem |
| adequate | adjective | enough; sufficient |
| all of a sudden | expression | without warning; unexpectedly |
| alternative | adjective | another possibility available as a choice |
| an accident waiting to happen | expression | something that could possibly cause a problem if it is not fixed |
| apologize | verb | to say that you are sorry |
| appropriate | adjective | right or suited for some purpose or situation |
| assure | verb | to tell someone that something will happen or that something is true |
| attitude | noun | a feeling or way of thinking that affects a person’s behavior |
| beyond your control | expression | outside the limits of what you can do |
| bonus | noun | an amount of money added to wages or salary, especially as a reward for good performance |
| brief | adjective | not very long; short and concise |
| button | noun | a small part of a machine that you push to make the machine work |
| can-do attitude | noun | a positive way of looking at challenges and overcoming them |
| carpool | verb | to regularly share a car with a group of people when they are going to and from their jobs |
| caution | noun | care taken to avoid danger or risk |
| certificate | noun | an official document that verifies, or gives evidence of, something |
| challenges | noun | difficult tasks or problems |
| chat | verb | to talk informally with someone |
| clearance | noun | the clear space between two objects to allow for something to move past or under |
| commitment | noun | the attitude of someone who works very hard to do or support something |
| compensation | noun | something that is given to make up for damage or trouble |
| complaints | noun | statements that you are unhappy or unsatisfied about something |
| concerns | noun | worries or anxiety about something |
| concrete | adjective | relating to specific things or actions and not general ideas or qualities |
| condition | noun | the state of something |
| conduct | verb | to plan, organize, and carry out an activity |
| confirm | verb | to make sure that something is correct |
| conform | verb | to obey or agree with something |
| constantly | adverb | all the time; very often |
| core | adjective | the most important or basic part of something |
| creatures of habit | expression | people who do things the same way all the time or whose routine never varies |
| criteria | noun | standards by which something is judged |
| critical | adjective | expressing criticism or disapproval |
| deadline | noun | a date or time by which a task must be finished |
| demonstrate | verb | to show (a quality or feeling) clearly to other people |
| deserve | verb | to be entitled to; to have the right to |
| diversity | noun | the state of having people who are of different races or who have different cultures in a group or organization |
| document | verb noun | to create a record of something through writing
an official paper that gives information about something |
| earn a raise | expression | get an increase in salary |
| effective | adjective | successful; giving a positive result |
| emergency contacts | noun | information, such as a telephone number, that is used to reach someone when an unexpected and dangerous situation takes place |
| empower | verb | to give power to (someone) |
| encourage | verb | to tell or advise someone to do something |
| environment | noun | the physical surroundings or conditions in which a person lives or works |
| equal | adjective | the same in quantity or value |
| equipment | noun | something used for a specific purpose |
| evacuation | noun | removal of people from a place of danger |
| exercise | verb | to use or apply |
| face-to-face | expression (adjective) | physically in the presence of the person or people involved |
| feedback | noun | helpful information that is given to someone about a product or performance |
| fire warden | noun | a person responsible for evacuating people from a building in case of fire |
| flexible | adjective | able to change or do things differently |
| follow | verb | to go after a person; to travel behind |
| follow up | verb | to take appropriate action about something |
| foremost in mind | expression | most important to consider, or think about |
| foundation | noun | a base or support on which something stands |
| frustrated | adjective | feeling annoyed or disappointed about something |
| gaps | noun | spaces where something is missing |
| get in touch with | expression | to contact; to communicate with |
| gift certificate | noun | a piece of paper that is worth an amount of money and is given to someone to pay for a product or service |
| good fit for | expression | well suited for something (e.g. a job) |
| handle | verb | to manage a situation or problem |
| hard skills | noun | specific, teachable abilities that can be defined and measured |
| hassle | noun | something that is annoying or causes trouble |
| hostility | noun | an unfriendly attitude |
| identifier | noun | a person or thing that identifies someone or something |
| identify | verb | to know and say what something is or who someone is |
| impact | verb | to have a strong effect on something |
| incident report | noun | a written document about something that happened, usually created for legal purposes |
| increment | noun | an increase in wages or salary |
| individuality | noun | the quality that makes one person different from others |
| inevitable | adjective | sure to happen |
| influence | verb
noun |
to change or affect someone or something; to cause changes without directly forcing them to happen
the power to change or affect someone or something; the power to cause changes without directly forcing them to happen |
| injured | adjective | harmed or hurt |
| input | noun | a contribution of information |
| introduce | verb | to present (something) for discussion or consideration |
| investigate | verb | to make an official inquiry into an incident |
| journal | noun | a daily personal record of events |
| keep up | verb | to go or make progress at the same rate as others |
| kick off | verb | to begin something |
| kiosk | noun | a small booth or stand where things are sold in a shopping area |
| lined up | verb | got ready or organized |
| loading docks | noun | places for loading or unloading goods |
| log | noun verb | a book or online document in which something is recorded to make an official record of something |
| maintain | verb | to continue doing something |
| maintenance | noun | the department in a company responsible for looking after the building |
| manuals | noun | handbooks of instructions |
| measurable | adjective | able to be measured |
| mentor | noun | someone who can advise or guide |
| minimize | verb | to reduce |
| mission statement | noun | something that states the purpose or goal of a business or organization |
| monitor | verb
noun |
to observe or check the quality of something; to watch, observe, listen to, or check (something) for a special purpose over a period of time
a device for checking something |
| motivate | verb | to give someone a reason for doing something; inspire someone |
| nominate | verb | to officially suggest someone for a job, recognition, or award |
| on the go | expression | active or busy |
| onboarding | noun | a process of helping new employees understand the expectations of the employer |
| ongoing | adjective | continuing to exist, happen, or progress |
| online | adjective | connected to a computer and the Internet |
| open posture | expression | standing or sitting in an open, friendly way without crossing your arms |
| opportunties | noun | circumstances that make it possible to do something; chances |
| optimistically | adverb | to do something in a positive way with hope for the future |
| outstanding | adjective | excellent; better than others |
| patronage | noun | regular business given by a person or company |
| patrons | noun | regular customers |
| performance review | noun | a method of documenting and evaluating how well an individual does at his/her job |
| periodic | adjective | occuring at regular intervals |
| personal management | noun | the way you conduct yourself, set goals, and work toward them |
| personnel | noun | people employed in a company or organization |
| perspective | noun | a way of thinking about and understanding something |
| policy | noun | a plan of action chosen by a business |
| position | noun | the rank or role of someone or something in an organization |
| potential | adjective noun | having the chance or possibility that something will happen or exist in the future a quality that can be developed or made better |
| press | verb | to push (something, such as a button or lever on a machine) with your finger or hand |
| probation | noun | a period of time during which a new employee is evaluated to decide whether he/she can do the job well enough |
| procedure | noun | a series of actions that are done in a certain way or order; an established or accepted way of doing something |
| process | verb | to deal officially with a document or request |
| promote | verb | to make people aware of (something, such as a new product) through advertising; to make (something) more popular, well-known |
| promotion | noun | a move to a higher or more important position in an organization |
| protect | verb | to keep a person or thing safe from harm or danger |
| protective | adjective | protecting or keeping safe from harm or injury |
| raise | noun | an increase in salary |
| reassure | verb | to say or do something to make somebody feel better |
| recap | verb | to restate; to go over again |
| rectify | verb | to make something right or correct |
| refer | verb | to pass a matter to someone in authority |
| register | verb | to enter or record in an official document |
| regret | noun | feeling of sadness or disappointment |
| regretful | adjective | feeling or showing sadness or disappointment |
| release | verb | to stop holding (someone or something) |
| relevant | adjective | relating to a subject or topic in an appropriate way |
| reliable | adjective | dependable; consistently good in performance |
| remotely | adverb | from a distance |
| renovations | noun | repairs or improvements to a building |
| report | verb | to tell someone in authority about a problem; to make an official or formal statement about something |
| resurface | verb | to put a new surface on something; for example, a road or street |
| reviews | verb | examines or looks at something carefully to make a decision |
| rewarding | adjective | giving you a good feeling that you have done something valuable or important |
| right | noun | a legal entitlement to something |
| rough | adjective | difficult or unpleasant to deal with |
| safety cone | noun | an orange, pointed, rubber cone put on the ground to warn people about dangerous conditions |
| schedule | verb | to arrange for a certain time |
| secure | adjective | safe and unharmed |
| secured | adjective | protected |
| see red | expression | to get angry suddenly |
| self-assess | verb | to evaluate or judge your own performance and progress |
| self-conscious | adjective | uncomfortably nervous or embarrassed about what other people think of you |
| sensor | noun | a device that detects something |
| service elevators | noun | elevators designed for carrying goods; also known as freight elevators |
| shifts | noun | the scheduled period of time during which a person works |
| sincere | adjective | showing true feelings that are expressed in an honest way |
| soft skills | noun | people’s abilities to interact effectively with each other |
| solution-oriented | adjective | to be focused on resolutions to challenges |
| specific | adjective | clearly and exactly presented |
| stock up on | expression | build a supply of something |
| stressful | adjective | making you feel worried or anxious |
| strict | adjective | demanding that people obey rules or behave in a certain way |
| submitted | verb | presented something (for example, a document) for approval |
| summarize | verb | to repeat information using a minimum of words |
| supervise | verb | to oversee the completion of a task or activity |
| supervisor | noun | a person who oversees the work of other people |
| sustainability | noun | the ability to use without completely depleting or destroying natural resources |
| sympathizing | verb | feeling sorry for someone who is in a bad situation |
| tenants | noun | people who rent a space for a period of time |
| tile | noun | a square, flat piece of solid material used to cover surfaces such as floors |
| time frame | noun | a period of time during which an action or a project is planned or takes place |
| tool | noun | something that is used to do a job or activity |
| traits | noun | qualities that make one person or thing different from another |
| two-way radio | noun | an apparatus that can send and receive sound messages |
| unattended | adjective | not looked after; not supervised |
| upgrade | noun | replace one thing with another that is better or newer |
| valued | adjective | considered to be important |
| values | noun | strongly held beliefs about what is valuable, important or acceptable – usually plural |
| volunteer | noun | a person who offers to do a task or activity without payment |
| woes | noun | feelings of pain or sadness |
| work conditions | noun | the conditions under which an employee works; conditions may include number of hours of work, break periods, physical conditions of the work, etc. |
