Appendix 1: Answer Keys
37 Chapter 2: Answer Key
Reading
After you read
Comprehension
- a
- b
- c
- b
- b
- c
- c
- a
Vocabulary
Meaning
1.
a) on time
b) without stopping
c) to be responsible for what you do and able to explain it
2.
a) can-do attitude
b) valued
c) optimistically
d) personal management
e) solution-oriented
3. 1e, 2d, 3c, 4b, 5a
4.
a) report
b) contact
c) value
d) challenge
e) break
f) address
g) notice
h) report
i) contact
j) address
k) notice
l) value
m) challenge
n) break
Discussion
Suggestions for answers:
Newsletters are useful for
- sharing important dates for upcoming events
- introducing new programs or ideas
- sharing important information about health and wellness
- reminding people of procedures
- recognizing employees who are doing great work
- recognizing goals that a company has met
- sharing information about improving skills
- reminding people of company values
- sharing information about social events.
Reading progress check
Comprehension
- b
- c
- c
- b
- a
Vocabulary
1a, 2d, 3c, 4b
Listening
Listening 1: After you listen
Comprehension
- b
- c
- a
- c
- b
- Norman was working there, but he couldn’t get in touch with you.
- It’s important that you are available to respond to emergencies.
- Isn’t your break from 10:00 to 10:15 and Alex’s from 10:30 to 10:45? Norman tried to contact Maintenance at 10:35, but you didn’t respond to the call.
- Since Norman couldn’t get in touch with you, it took some time to find another person to mark the tile as dangerous.
- It’s really important to make sure you are ready to do your job when you are needed.
- It would be good if you stuck to assigned break times so that you’re available when needed, right?
- It’s really important for you to avoid problem situations like this in the future.
Listening 2: After you listen
Comprehension
- c
- b
- b
- b
- c
Listening Progress Check
- c
- a
- c
- a
- b
- b
Vocabulary
| Word/Phrase | Meaning |
|---|---|
| to handle something | an event that is usually unpleasant or unusual |
| to be off work | not work for a period of time |
| to retire | choose to stop working
permanently after you have had a career |
| a promotion | a more important job in the same company |
| incident | talk about or deal with a problem |
Writing
Fact vs. Opinion
Activity 1
| Fact | Opinion |
|---|---|
| Susan is the manager of CDN Malls. | Raja likes his job. |
| Ten employees work in
Administration at CDN Malls. |
The Halloween event will be fun. |
| The mall is having a Halloween event on October 30 and 31. | It is important to be a responsible employee. |
| Someone tripped and fell in the mall. | Maria feels bad about getting back to work late. |
| The Safewalk review is on October 12. | Sam works for a good company. |
Fact vs. Opinion
Activity 2
| Fact | Opinion |
|---|---|
| I was at work on Saturday. | I think that whatever was in the box probably broke because the crash was really loud. |
| Ahmed from Tech Shop tripped and fell. | Ahmed’s a really nice guy |
| He fell right in front of our kiosk. | I think it was a new stereo or computer. |
| I went to see if I could help Ahmed after I finished with my customer. | They really need to take better care of the floors here. |
| A person from Maintenance came about 15 minutes later to put up a safety cone. | I think he hurt his hand or wrist or something like that. |
Using Past Tense in Descriptions
- asked
- were discussing; arrived
- thought
- said
- wanted; wrote
- reported; tried
- was walking; stopped
- were talking; started
- was carrying; tripped
- fell; dropped; broke
Speaking
Pronunciation
Task 2
Excerpt 1
Manage time effectively
In order for a company to run smoothly and effectively, all members of the team need to work together, follow their set work schedules, and meet deadlines. Demonstrate that you are a responsible and dependable employee by completing your tasks punctually. Arrive on time for work and after breaks. Check with your supervisor if you need to make a change in your schedule, and ensure that your co-workers are aware of any changes.
Excerpt 2
Demonstrate a positive attitude
Show that you take pride in your job by working with a positive attitude. A positive, can-do attitude shows your employer that you enjoy what you do, and it makes the workplace a more pleasant place to be. Face challenges optimistically and be solution-oriented. Work cooperatively with your co-workers. Positive employees are the kind of employees who employers like to retain.