Chapter 4: Clients and Customers
27 Chapter Vocabulary List
| Word | Form | Meaning |
|---|---|---|
| address | verb | to deal with a matter, issue, or problem |
| adequate | adjective | enough; sufficient |
| alternative | adjective | another possibility available as a choice |
| apologize | verb | to say that you are sorry |
| assure | verb | to tell someone that something will happen or that something is true |
| beyond your control | expression | outside the limits of what you can do |
| caution | noun | care taken to avoid danger or risk |
| challenges | noun | difficult tasks or problems |
| compensation | noun | something that is given to make up for damage or trouble |
| complaints | noun | statements that you are unhappy or unsatisfied about something |
| concerns | noun | worries or anxiety about something |
| confirm | verb | to make sure that something is correct |
| creatures of habit | expression | people who do things the same way all the time or whose routine never varies |
| deserve | verb | to be entitled to; to have the right to |
| exercise | verb | to use or apply |
| feedback | noun | helpful information that is given to someone about a product or performance |
| follow up | verb | to take appropriate action about something |
| frustrated | adjective | feeling annoyed or disappointed about something |
| gift certificate | noun | a piece of paper that is worth an amount of money and is given to someone to pay for a product or service |
| handle | verb | to manage a situation or problem |
| hassle | noun | something that is annoying or causes trouble |
| hostility | noun | an unfriendly attitude |
| impact | verb | to have a strong effect on something |
| input | noun | a contribution of information |
| log | verb | to make an official record of something |
| maintain | verb | to continue doing something |
| minimize | verb | to reduce |
| monitor | verb noun | to observe or check the quality of something a device for checking something |
| on the go | expression | active or busy |
| open posture | expression | standing or sitting in an open, friendly way without crossing your arms |
| patronage | noun | regular business given by a person or company |
| patrons | noun | regular customers |
| reassure | verb | to say or do something to make somebody feel better |
| rectify | verb | to make something right or correct |
| refer | verb | to pass a matter to someone in authority |
| regret | noun | a feeling of sadness or disappointment |
| regretful | adjective | feeling or showing sadness or disappointment |
| renovations | noun | repairs or improvements to a building |
| resurface | verb | to put a new surface on something; for example, a road or street |
| reviews | verb | examines or looks at something carefully to make a decision |
| rough | adjective | difficult or unpleasant to deal with |
| see red | expression | to get angry suddenly |
| sensor | noun | a device that detects something |
| sincere | adjective | showing true feelings that are expressed in an honest way |
| stock up on | expression | build a supply of something |
| stressful | adjective | making you feel worried or anxious |
| summarize | verb | to repeat information using a minimum of words |
| sympathizing | verb | feeling sorry for someone who is in a bad situation |
| upgrade | noun | replace one thing with another that is better or newer |
| woes | noun | feelings of pain or sadness |