Chapter 4: Clients and Customers
27 Chapter Vocabulary List
Word | Form | Meaning |
---|---|---|
address | verb | to deal with a matter, issue, or problem |
adequate | adjective | enough; sufficient |
alternative | adjective | another possibility available as a choice |
apologize | verb | to say that you are sorry |
assure | verb | to tell someone that something will happen or that something is true |
beyond your control | expression | outside the limits of what you can do |
caution | noun | care taken to avoid danger or risk |
challenges | noun | difficult tasks or problems |
compensation | noun | something that is given to make up for damage or trouble |
complaints | noun | statements that you are unhappy or unsatisfied about something |
concerns | noun | worries or anxiety about something |
confirm | verb | to make sure that something is correct |
creatures of habit | expression | people who do things the same way all the time or whose routine never varies |
deserve | verb | to be entitled to; to have the right to |
exercise | verb | to use or apply |
feedback | noun | helpful information that is given to someone about a product or performance |
follow up | verb | to take appropriate action about something |
frustrated | adjective | feeling annoyed or disappointed about something |
gift certificate | noun | a piece of paper that is worth an amount of money and is given to someone to pay for a product or service |
handle | verb | to manage a situation or problem |
hassle | noun | something that is annoying or causes trouble |
hostility | noun | an unfriendly attitude |
impact | verb | to have a strong effect on something |
input | noun | a contribution of information |
log | verb | to make an official record of something |
maintain | verb | to continue doing something |
minimize | verb | to reduce |
monitor | verb noun | to observe or check the quality of something a device for checking something |
on the go | expression | active or busy |
open posture | expression | standing or sitting in an open, friendly way without crossing your arms |
patronage | noun | regular business given by a person or company |
patrons | noun | regular customers |
reassure | verb | to say or do something to make somebody feel better |
rectify | verb | to make something right or correct |
refer | verb | to pass a matter to someone in authority |
regret | noun | a feeling of sadness or disappointment |
regretful | adjective | feeling or showing sadness or disappointment |
renovations | noun | repairs or improvements to a building |
resurface | verb | to put a new surface on something; for example, a road or street |
reviews | verb | examines or looks at something carefully to make a decision |
rough | adjective | difficult or unpleasant to deal with |
see red | expression | to get angry suddenly |
sensor | noun | a device that detects something |
sincere | adjective | showing true feelings that are expressed in an honest way |
stock up on | expression | build a supply of something |
stressful | adjective | making you feel worried or anxious |
summarize | verb | to repeat information using a minimum of words |
sympathizing | verb | feeling sorry for someone who is in a bad situation |
upgrade | noun | replace one thing with another that is better or newer |
woes | noun | feelings of pain or sadness |