Appendix 1: Answer Keys
38 Chapter 3: Answer Key
Introduction
Focus questions
2.
| Appropriate topics for small talk in the workplace | Inappropriate topics for small talk in the workplace |
|---|---|
| Last night’s game | Latest political news |
| Weather | Personal problems |
| New facilities at work | An issue with a collegue |
| A conference or event you attended recently | A complaint |
7.
| Communication Strategy | What Paul says at the meeting |
|---|---|
| Situation and Task | Raja and I are working on the 20th-anniversary campaign. Our team is now working on the prize draw–the 20 prizes for 20 weeks. |
| Action that was taken | So far, we have ordered the ballot boxes and contacted all the donors for the prizes. |
| Result | We will receive the ballot boxes tomorrow, and 18 of the donors have responded with amazing prizes. Prizes include gift cards, TVs, video games, hotel holiday packages, and plane tickets. |
Reading
After you read
Comprehension
a) The email is from Sima.
b) The email is addressed to the mall tenants.
c) The title of the attachment is Delivery Policy.
d) Sima’s job is Guest Services Coordinator.
- a
- b
- a
- b
- a
- a
- b
- c
Vocabulary
Meaning
| Word/phrase | Meaning |
|---|---|
| equipment | something used for a specific purpose |
| loading dock | a place for loading or unloading goods |
| personnel | people employed in a company or organization |
| policy | a plan of action chosen by a business |
| tenant | a person or group that rents a space for a period of time |
| procedure | a series of action done in a particular way |
2.
- a
- b
- b
- b
- a
- a
Form
| manage | management |
| equip | equipment |
| register | registration |
| protect | protection |
| clear | clearance |
Reading progress check
Comprehension
- a
- visitor log/Visitor Log
- b
- b
- b
Vocabulary
| Word/phrase | Meaning |
|---|---|
| secured | protected |
| register | to enter or record in an official document |
| provide | to give |
| identify | to say who someone is |
| remotely | from a distance |
Listening
2.
| Verb | Noun | Adjective |
|---|---|---|
| follow | certificate | equal |
| injured | condition | face-to-face |
| investigate | environment | online |
| kick off | evacuation | protective |
| lined up | fire warden | right |
| supervise | kick off | injured |
| volunteer | manuals | |
| condition | right | |
| supervisor | ||
| volunteer |
Listening Excerpt 2: After you listen
Comprehension
- b
- CDN Malls
- a
- b
- a
- c
7.
| Employee Rights | Employee Responsibilities |
|---|---|
| Refuse to do a job that is unsafe | Read and understand all safety procedures |
| Report all unsafe actions to the supervisor | |
| Report accidents immediately |
Listening Excerpt 2: After you listen
Comprehension
| First aid and CPR training | Fire warden training |
|---|---|
| 16 hours | Seven hours |
| Canadian Red Cross | Volunteers |
| All customer service personnel | Online and face to face |
| Certficiate upon completion | Certificate upon completion |
Listening progress check
- b
- 403.400.3400
- floor number
- a
- a
- b
Writing
Before you write
The Context
c)
The Content
2.
a) at; in
b) at
c) in
d) in
e) on
f) on
g) on
h) on
Speaking
Pronunciation 2
You,/ as an employee,/ have the right /to refuse / to do a job /that is unsafe. /Yes, / you have the right / to refuse / to do work/ that is not safe,/ but you also have big responsibilities./ So, / what are some of these responsibilities?/ You need to know / and follow / all our safety policies/ and procedures./ You need to keep updated / on changes / to these policies / and procedures./ It is your responsibility / to read /and understand / the safety manuals / and follow them./ It is your responsibility/ to protect yourself,/ your co-workers,/ our tenants,/and our customers./ You must report all unsafe actions / or conditions/ to your supervisor./ You must use the protective equipment/ and clothing that are required for your job./ You must report all accidents / immediately./
