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Introduction
Acknowledgements
1.1 Why Is It Important to Communicate Well?
[Author removed at request of original publisher] and Suzan Last
1.2 What Is Communication?
[Author removed at request of original publisher]
1.3 Communication in Context
[Author removed at request of original publisher] and Nancy Bray
1.4 Your Responsibilities as a Communicator
2.1 What Is a Communication Situation?
Suzan Last and Candice Neveu and Nancy Bray
2.2 How to Analyze Communication Situations
2.3 PYCCME Analysis Worksheet
Nancy Bray
3.1 Self-Understanding Is Fundamental to Communication
3.2 Perception
3.3 Differences in Perception
3.4 Cognitive Biases
Sally Walters and Laura Westmaas
3.5 Your Communication Preferences
J.R. Dingwall; Chuck Labrie; Trecia McLennon; and Laura Underwood
4.1 Getting to Know Your Audience
4.2 Audience Types and Segments
Melissa Ashman
4.3 Intercultural Communication
4.4 Diversity in Canadian Workplaces
5.1 Principles of Verbal Communication
eCampusOntario
5.2 Language Can Be an Obstacle to Communication
5.3 Improving Verbal Communication
5.4 Principles of Nonverbal Communication
5.5 Types of Nonverbal Communication
5.6 Nonverbal Strategies
6.1 Crafting Successful Messages
eCampusOntario and Nancy Bray
6.2 Choosing a Communication Mode and Medium
6.3 Common Genres in the Workplace
6.4 Genre Conventions
Suzan Last
6.5 Organizing Your Message
Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
6.6 Standard Business Style - The Direct Pattern
6.7 Standard Business Style - The Indirect Pattern
7.1 What is the Writing Process?
Arley Cruthers
7.2 What Role Do Emotions Play in Writing?
7.3 Ways to Switch Up Your Writing Process
7.4 The Writing Process in the Workplace
8.1 Sending Email Messages
8.2 Composing Workplace Memos
8.3 Writing Business Letters
8.4 Writing Strong Paragraphs
8.5 Revising messages
9.1 Introduction to Report Writing
9.2 Audience Analysis in Reports
9.3 Types of Reports
9.4 Organizing Reports
9.5 Writing Formal Reports
9.6 Review and Exercises
10.1 Introduction to Developing Presentations
10.2 Analyzing the Rhetorical Situation
10.3 Strategies for Success
10.4 Nine Aspects to Consider When Developing Presentations
10.5 Purpose and Central Idea Statements
10.6 Research
10.7 Organizational Models for Presentations
10.8 Outlining Your Presentation
10.9 Transitions
10.10 Conclusion
11.1 Introduction to Delivering Presentations
11.2 Methods of Presentation Delivery
11.3 Preparing For Your Delivery
11.4 Practising Your Delivery
11.5 What to Do When Delivering Your Speech
11.6 Conclusion
12.1 Introduction to Persuasive Presentations
12.2 Principles of Persuasion
12.3 Presentations that Persuade
12.4 Making An Argument
12.5 Speaking Ethically and Avoiding Fallacies
12.6 Conclusion
13.1 Introduction to Visual Communication Strategies
13.2 Audience Analysis in Document Design
13.3 Types of Graphics
13.4 Gestalt Theory
13.5 Working With Graphics
13.6 Revising Graphics and Text
14.1 Small Group Communication
14.2 Understanding Small Groups
14.3 Small Group Development
14.4 Small Group Dynamics
14.5 Conflict in the Work Environment
14.6 Styles of Management
14.7 Review
15.1 Leadership, Roles, and Problem Solving in Groups
15.2 Leadership and Small Group Communication
15.3 Group Member Roles
15.4 Problem Solving and Decision Making in Groups
15.5 Review
16.1 Writing an Effective Cover Letter
16.2 Writing an Effective Resume
16.3 Audience Analysis and Algorithms
16.4 Job Interviews and Follow-up Messages
Julie Rivers
16.5 Audience Analysis: Customization is Key
16.6 Questions For Reflection
16.7 Activities For Further Reflection
16.8 Key Takeaways
Sample 1A: Speech to Inform
Josh Misner and Geoff Carr
Sample 1B: Speech to Inform
Sample 2A: Speech to Inform with Visuals
Sample 2B: Speech to Inform with Visuals
Sample 3A: Speech to Motivate to Action
Sample 3B: Speech to Motivate to Action
Complete List of Resources
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Introduction to Professional Communication Copyright © 2024 by Nancy Bray is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.