Introduction to Professional Communication

Nancy Bray

Book Title: Introduction to Professional Communication

Author: Nancy Bray

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Introduction
Acknowledgements
1. Resources
Chapter 1: What is Professional Communication?
1. 1.1 Why Is It Important to Communicate Well?
  [Author removed at request of original publisher] and Suzan Last
2. 1.2 What Is Communication?
  [Author removed at request of original publisher]
3. 1.3 Communication in Context
  [Author removed at request of original publisher] and Nancy Bray
4. 1.4 Your Responsibilities as a Communicator
  [Author removed at request of original publisher]
Chapter 2: Analyzing Communication Situations
1. 2.1 What Is a Communication Situation?
  Suzan Last and Candice Neveu and Nancy Bray
2. 2.2 How to Analyze Communication Situations
  Suzan Last and Candice Neveu and Nancy Bray
3. 2.3 PYCCME Analysis Worksheet
  Nancy Bray
Chapter 3: You as a Communicator
1. 3.1 Self-Understanding Is Fundamental to Communication
  [Author removed at request of original publisher]
2. 3.2 Perception
  [Author removed at request of original publisher]
3. 3.3 Differences in Perception
  [Author removed at request of original publisher]
4. 3.4 Cognitive Biases
  Sally Walters and Laura Westmaas
5. 3.5 Your Communication Preferences
  J.R. Dingwall; Chuck Labrie; Trecia McLennon; and Laura Underwood
Chapter 4: Working with Diverse Audiences
1. 4.1 Getting to Know Your Audience
  [Author removed at request of original publisher]
2. 4.2 Audience Types and Segments
  Melissa Ashman
3. 4.3 Intercultural Communication
  Melissa Ashman
4. 4.4 Diversity in Canadian Workplaces
  J.R. Dingwall; Chuck Labrie; Trecia McLennon; and Laura Underwood
Chapter 5: Considering Communication Channels
1. 5.1 Principles of Verbal Communication
  eCampusOntario
2. 5.2 Language Can Be an Obstacle to Communication
  eCampusOntario
3. 5.3 Improving Verbal Communication
  eCampusOntario
4. 5.4 Principles of Nonverbal Communication
  eCampusOntario
5. 5.5 Types of Nonverbal Communication
  eCampusOntario
6. 5.6 Nonverbal Strategies
  eCampusOntario
Chapter 6: Crafting Your Message
1. 6.1 Crafting Successful Messages
  eCampusOntario and Nancy Bray
2. 6.2 Choosing a Communication Mode and Medium
  Nancy Bray
3. 6.3 Common Genres in the Workplace
  Melissa Ashman
4. 6.4 Genre Conventions
  Suzan Last
5. 6.5 Organizing Your Message
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
6. 6.6 Standard Business Style - The Direct Pattern
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
7. 6.7 Standard Business Style - The Indirect Pattern
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
Chapter 7: The Writing Process
1. 7.1 What is the Writing Process?
  Arley Cruthers
2. 7.2 What Role Do Emotions Play in Writing?
  Arley Cruthers
3. 7.3 Ways to Switch Up Your Writing Process
  Arley Cruthers
4. 7.4 The Writing Process in the Workplace
  Arley Cruthers
  1. A Note on Collaboration
Chapter 8: Corresponding with Others in the Workplace
1. 8.1 Sending Email Messages
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
2. 8.2 Composing Workplace Memos
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
3. 8.3 Writing Business Letters
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
4. 8.4 Writing Strong Paragraphs
  J.R. Dingwall; Chuck Labrie; Trecia McLennon; and Laura Underwood
  1. References
5. 8.5 Revising messages
  Melissa Ashman
Chapter 9: Writing Reports in the Workplace
1. 9.1 Introduction to Report Writing
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
2. 9.2 Audience Analysis in Reports
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
3. 9.3 Types of Reports
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
4. 9.4 Organizing Reports
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
5. 9.5 Writing Formal Reports
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
6. 9.6 Review and Exercises
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
Chapter 10: Developing Presentations
1. 10.1 Introduction to Developing Presentations
  eCampusOntario
2. 10.2 Analyzing the Rhetorical Situation
  eCampusOntario
3. 10.3 Strategies for Success
  eCampusOntario
4. 10.4 Nine Aspects to Consider When Developing Presentations
  eCampusOntario
5. 10.5 Purpose and Central Idea Statements
  eCampusOntario
6. 10.6 Research
  eCampusOntario
7. 10.7 Organizational Models for Presentations
  eCampusOntario
8. 10.8 Outlining Your Presentation
  eCampusOntario
9. 10.9 Transitions
  eCampusOntario
10. 10.10 Conclusion
  eCampusOntario
Chapter 11: Delivering Presentations
1. 11.1 Introduction to Delivering Presentations
  eCampusOntario
2. 11.2 Methods of Presentation Delivery
  eCampusOntario
3. 11.3 Preparing For Your Delivery
  eCampusOntario
4. 11.4 Practising Your Delivery
  eCampusOntario
5. 11.5 What to Do When Delivering Your Speech
  eCampusOntario
6. 11.6 Conclusion
  eCampusOntario
Chapter 12: Presentations to Persuade
1. 12.1 Introduction to Persuasive Presentations
  eCampusOntario
2. 12.2 Principles of Persuasion
  eCampusOntario
3. 12.3 Presentations that Persuade
  eCampusOntario
4. 12.4 Making An Argument
  eCampusOntario
5. 12.5 Speaking Ethically and Avoiding Fallacies
  eCampusOntario
6. 12.6 Conclusion
  eCampusOntario
Chapter 13: Designing Documents and Presentations
1. 13.1 Introduction to Visual Communication Strategies
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
2. 13.2 Audience Analysis in Document Design
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
3. 13.3 Types of Graphics
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
4. 13.4 Gestalt Theory
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
5. 13.5 Working With Graphics
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
6. 13.6 Revising Graphics and Text
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
Chapter 14: Working with Others
1. 14.1 Small Group Communication
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
2. 14.2 Understanding Small Groups
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
3. 14.3 Small Group Development
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
4. 14.4 Small Group Dynamics
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
5. 14.5 Conflict in the Work Environment
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
6. 14.6 Styles of Management
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
7. 14.7 Review
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
Chapter 15: Leading Others
1. 15.1 Leadership, Roles, and Problem Solving in Groups
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
2. 15.2 Leadership and Small Group Communication
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
3. 15.3 Group Member Roles
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
4. 15.4 Problem Solving and Decision Making in Groups
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
5. 15.5 Review
  Melissa Ashman; Arley Cruthers; eCampusOntario; Ontario Business Faculty; and University of Minnesota
Chapter 16: Communicating For Employment
1. 16.1 Writing an Effective Cover Letter
  Arley Cruthers
2. 16.2 Writing an Effective Resume
  Arley Cruthers
  1. Test Your Knowledge
3. 16.3 Audience Analysis and Algorithms
  Arley Cruthers
  1. Audience Analysis: Communicating To An Algorithm
4. 16.4 Job Interviews and Follow-up Messages
  Julie Rivers
5. 16.5 Audience Analysis: Customization is Key
  Arley Cruthers
6. 16.6 Questions For Reflection
  Arley Cruthers
7. 16.7 Activities For Further Reflection
  Arley Cruthers
  1. References
8. 16.8 Key Takeaways
  Arley Cruthers
Appendix: Sample presentations
1. Sample 1A: Speech to Inform
  Josh Misner and Geoff Carr
2. Sample 1B: Speech to Inform
  Josh Misner and Geoff Carr
3. Sample 2A: Speech to Inform with Visuals
  Josh Misner and Geoff Carr
4. Sample 2B: Speech to Inform with Visuals
  Josh Misner and Geoff Carr
5. Sample 3A: Speech to Motivate to Action
  Josh Misner and Geoff Carr
6. Sample 3B: Speech to Motivate to Action
  Josh Misner and Geoff Carr
Complete List of Resources

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Nancy Bray

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Icon for the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License

Introduction to Professional Communication Copyright © 2024 by Nancy Bray is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.

Subject

Communication studies

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Title: Introduction to Professional Communication
Author: Nancy Bray
License: Introduction to Professional Communication Copyright © 2024 by Nancy Bray is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.
Primary Subject: Communication studies
Institution: University of Alberta
Publication Date: January 8, 2024

Book Title: Introduction to Professional Communication

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