5.3 Improving Verbal Communication

 

In this chapter, you reviewed examples and stories highlighting the importance of verbal and written communication. To end the chapter, consider how language can be used to enlighten, deceive, encourage, discourage, empower, or destroy. Defining the terms you use and choosing precise words will maximize your audience’s understanding of your message. In addition, it is important to consider the audience, control your tone, check for understanding, and focus on results. Recognizing the power of verbal communication is the first step to understanding its role and impact on the communication process.

Define Your Terms	Be aware of any words you are using that may be unfamiliar to your audience. When you identify an unfamiliar word, you first decide whether to use it or substitute a more common, easily understood word.
Choose Precise Words	Choose precise words that provide the most accurate picture for your audience to increase understanding.
Consider Your Audience	Contextual clues are important to guide your audience as they read.
Control Tone	What kind of tone is best for your intended audience?
Check for Understanding	In oral communication, feedback is a core component of the communication model as we can often see, and hear it, and it takes less effort to assess it.
Be Results Oriented	It can be a challenge to balance the need for attention to detail with the need to arrive at the end product.

Even when you are careful to craft your message clearly and concisely, not everyone will understand every word you say or write. As an effective business communicator, you know you are responsible for giving your audience every advantage in understanding your meaning. Precise words, clear definitions, and contextual clues are important to guide your audience as they read. If you are speaking to a general audience and choose to use a word in professional jargon that may be understood by many—but not all—of the people in your audience, follow it with a common reference that relates its essential meaning. With this positive strategy, you will be able to forge relationships with audience members from diverse backgrounds.

Getting a handle on how to influence tone and make your voice match your intentions takes time and skill. Make time for feedback and plan for it. Ask clarifying questions. Share your presentation with more than one person, and choose people that have similar characteristics to your anticipated audience. Lastly, finding balance while engaging in an activity requiring a high level of attention to detail can be challenging for any business communicator. Still, it is helpful to keep the end in mind.

The following two examples will provide you with ideas for increasing the precision of communication.

Original – Bob left work.

Revised – Bob left work to go home at 5 pm.

Original – Colleen presented a proposal.

Revised – Colleen, the marketing manager, presented a proposal on the marketing budget for next year.

To summarize, in order to improve communication, define your terms, choose precise words, consider your audience, control your tone, check for understanding, and aim for results.