Complete List of Resources

Chapter 1: What is Communication?

• 1.1 Why Is It Important to Communicate Well? Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 1.2 What Is Communication? Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 1.3 Communication in Context. Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 1.4 Your Responsibilities as a Communicator. Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 1.5 Using a Problem-Solving Approach to Communicate. Adapted from Last, S. (n.d.). Technical Writing Essentials. University of Victoria.
• 1.6 Understanding the Rhetorical Situation. Adapted from Last, S. & Neveu, C. (n.d.). Technical Writing Essentials. University of Victoria.
• 1.7 The Cost of Poor Communication. Adapted from Last, S. (n.d.). Technical Writing Essentials. University of Victoria.
• 1.8 Additional Resources. Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.

Chapter 2: You as a Communicator

• 2.1 Self-Understanding Is Fundamental to Communication. Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 2.2 Perception. Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 2.3 Differences in Perception. Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 2.4 Cognitive Biases. Adapted from Walters, S., Stangor, C. & Walinga, J. (2020). Psychology – 1st Canadian Edition and from Westmaas, L. (2022). Psychology, Communication, and the Canadian Workplace.
• 2.5 Your Communication Preferences. Adapted from Dingwall, J.R., Labrie, C., McLennon, T., & Underwood, L. (n.d.) Professional Communications. Olds College.

Chapter 3: Your Audience

• 3.1 Getting to Know Your Audience: Adapted from [Author’s name removed at the publisher’s request]. (2010). Business Communication for Success. Adapted by University of Minnesota Libraries Publishing.
• 3.2 Audience Types and Segments: Adapted from Ashman, M. (2018). Introduction to Professional Communication. 
• 3.3 Intercultural Communication. Adapted from Ashman, M. (2018). Introduction to Professional Communication. 
• 3.4 Diversity in Canadian Workplaces. Adapted from Dingwall, J.R., Labrie, C., McLennon, T., & Underwood, L. (n.d.) Professional Communications. Olds College.

Chapter 4: Using Language to Communicate

• 4.1 Using Language to Communicate. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 4.2 Principles of Verbal Communication. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 4.3 Language Can Be an Obstacle to Communication. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 4.4 Improving Verbal Communication. Adapted from eCampusOntario (2018). Communication for Business Professionals.

Chapter 5: Crafting Successful Messages

• 5.1 Crafting Successful Messages. Nancy Bray with material from eCampusOntario (2018). Communication for Business Professionals.
• 5.2 Choosing a Communication Mode and Medium. Nancy Bray
• 5.3 Common Genres in the Workplace. Adapted from Ashman, M. (2018). Introduction to Professional Communication. 
• 5.4 Genre Conventions. Adapted from Last, S. (n.d.). Technical Writing Essentials. University of Victoria.
• 5.5 Organizing Your Message. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 5.6 Standard Business Style – The Direct Pattern. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 5.7 Standard Business Style – The Indirect Pattern. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.

Chapter 6: The Writing Process

• 6.1 What is the Writing Process? Adapted from Cruthers, A. (2019). Business Writing for Everyone. 
• 6.2 What Role Do Emotions Play in Writing? Adapted from Cruthers, A. (2019). Business Writing for Everyone. 
• 6.3 Ways to Switch Up Your Writing Process. Adapted from Cruthers, A. (2019). Business Writing for Everyone. 
• 6.4 The Writing Process in the Workplace. Adapted from Cruthers, A. (2019). Business Writing for Everyone. 

Chapter 7: Corresponding with Others in the Workplace

• 7.1 Sending Email Messages. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 7.2 Composing Workplace Memos. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 7.3 Writing Business Letters. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 7.4 Writing Strong Paragraphs. Adapted from Dingwall, J.R., Labrie, C., McLennon, T., & Underwood, L. (n.d.) Professional Communications. Olds College.
• 7.5 Revising messages. Adapted from Ashman, M. (2018). Introduction to Professional Communication. 

Chapter 8: Writing Reports in the Workplace

• 8.1 Introduction to Report Writing. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 8.2 Audience Analysis in Reports. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 8.3 Types of Reports. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 8.4 Organizing Reports. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 8.5 Writing Formal Reports. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 8.6 Review and Exercises. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.

Chapter 9: Developing Presentations

• 9.1 Introduction to Developing Presentations. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.2 Analyzing the Rhetorical Situation. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.3 Strategies for Success. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.4 Nine Aspects to Consider When Developing Presentations. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.5 Purpose and Central Idea Statements. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.6 Research. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.7 Organizational Models for Presentations. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.8 Outlining Your Presentation. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.9 Transitions. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 9.10 Conclusion. Adapted from eCampusOntario (2018). Communication for Business Professionals.

Chapter 10: Delivering Presentations

• 10.1 Introduction to Delivering Presentations. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 10.2 Methods of Presentation Delivery. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 10.3 Preparing For Your Delivery. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 10.4 Practising Your Delivery. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 10.5 What to Do When Delivering Your Speech. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 10.6 Conclusion. Adapted from eCampusOntario (2018). Communication for Business Professionals.

Chapter 11: Presentations to Inform

• 11.1 Introduction to Informative Presentations. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 11.2 Functions of the Presentation to Inform. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 11.3 Types of Presentations to Inform. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 11.4 Adapting Your Presentation to Teach. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 11.5 Preparing Your Speech to Inform. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 11.6 Creating an Informative Presentation. Adapted from eCampusOntario (2018). Communication for Business Professionals.

Chapter 12: Presentations to Persuade

• 12.1: Introduction to Persuasive Presentations. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 12.2 Principles of Persuasion. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 12.3 Presentations that Persuade. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 12.4 Making An Argument. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 12.5 Speaking Ethically and Avoiding Fallacies. Adapted from eCampusOntario (2018). Communication for Business Professionals.
• 12.6 Conclusion. Adapted from eCampusOntario (2018). Communication for Business Professionals.

Chapter 13: Designing Documents and Presentations

• 13.1 Introduction to Visual Communication Strategies. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 13.2 Audience Analysis in Document Design. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 13.3 Types of Graphics. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 13.4 Gestalt Theory. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 13.5 Working With Graphics. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 13.6 Revising Graphics and Text. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.

Chapter 14: Working with Others

• 14.1 Small Group Communication. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 14.2 Understanding Small Groups. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 14.3 Small Group Development. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 14.4 Small Group Dynamics. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 14.5 Conflict in the Work Environment. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 14.6 Styles of Management. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 14.7 Review. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.

Chapter 15: Leading Others

• 15.1 Leadership, Roles, and Problem Solving in Groups. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 15.2 Leadership and Small Group Communication. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 15.3 Group Member Roles. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 15.4 Problem Solving and Decision Making in Groups. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.
• 15.5 Review. Adapted from Ashman, M., Cruthers, A., eCampusOntario, Ontario Business Faculty, & University of Minnesota. (2021). Advanced Professional Communication.