Organizations cannot exist without communication, which is the transfer and understanding of a message between two or more people. In this module, you will learn about the communication process and the concept of communication channel richness. You will also consider barriers to effective communication. Examining current issues in workplace communication and learning how to investigate the impact of communication on employee behaviour will support the development of effective communication strategies within an organization.

Learning Objectives

1. Discuss the communication process
2. Examine different types of communication as they relate to channel richness
3. Examine barriers to effective communication and identify strategies to overcome them
4. Examine contemporary trends and issues related to communication