Classroom Activity: Communication Scenarios
Communication Scenarios
Purpose: Communication is central to the activities that organizations engage in on a day-to-day basis. The purpose of this activity is designed to highlight poor examples of communication and to examine the impact that this would have on the organization.
.
Time frame: 20 minutes
Group size: 2 – 3 students
.
Instructions:
- Identify the issues in each of the following scenarios.
- Examine what barriers to communication are represented in each scenario.
- Re-write each scenario to make them more effective.
- Be prepared to discuss the scenarios as a class.
Scenario #1: AI Email
Subject: Artificial Intelligence Thing
Dear All,
I wanted 2 talk about the AI thingy we have at our organization. It’s like super cool and stuff, but idk if it’s even working properly? Can someone like check it? Also, we need to use AI 4 all our stuff, it’s the trend rn, so make sure 2 incorporate it in evrythng.
Thx, Manager
Scenario #2: Home office memo
Hello Everyone,
We are probably going to change our procedure on this policy depending on what we might implement to improve this situation. If time permits, we will send out what the boss wants us to do to find a new procedure on the changes that will be made. There will be several alternatives that we possibly can take. We will try to send out some kind of a communication on the new procedures hopefully in the next week or so. This probably will be part of our new procedures that we could possibly give to many of our bigger customers. If someone doesn’t receive a copy they should contact us. Everyone needs to be aware that we need to first get approval from the main office before we can finalize any of these changes. We don’t know at this time how long this process will take because of the number of signatures that are required to make these changes official. We will let you know as soon as we get any indication of the direction that the top of the house wants to do or when these changes are approved.
Scenario #2 source: Garber, P. G. (2008). 50 Communications activities, icebreakers, and exercises. HRD Press, Inc: Amherst, MA
