Chapter 16: Intrapersonal and Interpersonal Business Communication

Identity is the essential core of who we are as individuals, the conscious experience of the self inside.
–Kauffman

Getting Started

What are you doing? This simple question is at the heart of an application that allows user to stay hyperconnected. Before we consider the social media and its implications on business communication, let’s first examine the central question Twitter asks its users to address in 140 characters or less.

What are you doing right now? Are you reading, learning, or have you already tuned out this introduction and skipped over to Twitter to see what your friends are up to? We often define ourselves through action, but the definition doesn’t work very well. When you are a newborn baby, your actions represented a small percentage of your potential—now that you’re older, you are more than an eating machine that requires constant care and feeding—but what are you? A common response may be “human,” but even that can be challenging to define. If we say humans are the tool makers and then note that several nonhuman species from primates to otters make and use tools, where does that leave us? You could say that a human has two arms, two legs, or two eyes, but not everyone has these, so the definition fails yet again. You may want to say that you can communicate, but we don’t all speak the same language, and communication is a universal process across species. You may be tempted to respond to the question “what are you?” by saying something along the lines of “I think, therefore I am”—but what is thinking, and are humans the only species with the ability to think? Again, defining yourself through your ability to think may not completely work. Finally, you may want to raise the possibility of your ability to reason and act, recall the past, be conscious of the present, and imagine the future; or your ability to contemplate the abstract, the ironic, even the absurd. Now we might be getting somewhere.

What does the word “party” mean to you? Most cultures have rituals where people come together in a common space for conversation and sharing. Such gatherings often include food, music, and dancing. In our modern society, we increasingly lack time to connect with others. It may be too expensive or time-consuming to travel across the country for Thanksgiving, but we may meet on Skype and talk (audio/video) at relatively little or no cost. Some of your instructors may have traveled to a designated location for a professional conference each year, seeing colleagues and networking; but in recent years time, cost, and competition for attention has shifted priorities for many. We may have two (or three or four) jobs that consume much of our time, but you’ll notice that in the breaks and pauses of life people reach for their cell phones to connect. We instant message (IM), text message, tweet, e-mail, and interact. As humans, we have an innate need to connect with each other, even when that connection can (and does) sometimes produce conflict.

When we ask the question, “What are you doing?” the answer invariably involves communication; communication with self, with others, in verbal (oral and written) and nonverbal ways. How do we come to this and how does it influence our experience within the business environment? How do we come to enter a new community through a rite of initiation, often called a job interview, only to find ourselves lost as everyone speaks a new language, the language of the workplace? How do we negotiate relationships, demands for space and time, across meetings, collaborative efforts, and solo projects? This chapter addresses several of these issues as we attempt to answer the question, “What are you doing?” with the answer: communicating.