Workplace Communication and Professionalism
Welcome to Workplace Communications and Professionalism, the final module in our six-module series to help you develop your career. In this module, you will learn about workplace professionalism and etiquette, the importance of things like a positive attitude and emotional intelligence for career success, some concrete strategies to improve your workplace communication skills, and practical tips for engaging in difficult conversations at work. Plus, you’ll walk away with plenty of valuable resources to add to your personalized Career Development Portfolio – resources you can use for your own career development going forward.
Learning Objectives
By the end of this module, you will be able to:
- Identify expectations for appropriate workplace conduct;
- Identify the importance of attitude for career success;
- Define workplace culture;
- Compare verbal and non-verbal communication;
- Apply best practices for written workplace communications, including emails;
- Adapt conduct to account for workplace etiquette, including when using digital collaboration tools;
- Define emotional intelligence;
- Explain the importance of cross-cultural workplace communication; and
- Apply strategies to navigate difficult workplace conversations with success.
Activities (overview)
By the end of the module, you will have completed the activities on the following:
- Competence: dealing with deadlines, making mistakes, and solving problems
- Communication skills
- Conduct and attitude
- Workplace culture
- Staying on topic
- Emotional Intelligence
- Intrinsic motivation
- Empathy
- Having a difficult conversation with your boss
Remember to have your portfolio folder downloaded and ready so that you have a place to collect all your work! You can download a pre-crafted, empty portfolio folder that has already been organized by clicking this link.