Introduction

This chapter explains the concept of assistance in the human services field, distinguishing between positive and negative forms of help. While helping is generally seen as a positive action, it can sometimes have adverse effects on the recipient. For instance, assisting a client excessively may lead to the client being dependent on the helper, rather than fostering independence. Therefore, helping should be provided in a way that encourages clients to become more self-reliant, enabling them to carry out tasks even in the absence of the helper.

The chapter also addresses ethical considerations, consent issues, and the importance of professionalism in helping. Conflict resolution and problem-solving techniques are important skills that community support workers can utilize when working with clients, their families, and other professionals. Finally, the chapter offers guidance on developing a personal philosophy of assistance, which emphasizes the significance of having a clear direction for successful client support.