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Introduction
1. Introduction to Interpersonal Communication
1.1 Communication Basics
1.2 Models and Forms of Communication
1.3 The Importance of Communication
1.4 Competent Communication
1.5 Electronic Communication
1.6 Review
2. Introduction to the Role of Perception
2.1 Perception
2.2 Self-Perception
2.3 Perceiving Others
2.4 Improving Perception
2.5 Review
3. Introduction to Verbal Communication and Listening
3.1 Language Basics
3.2 Improving Word Use
3.3 The Listening Process
3.4 Becoming a More Competent Listener
3.5 Language, Listening, and Culture
3.6 Review
4. Introduction to Nonverbal Communication
4.1 Basics of Nonverbal Communication
4.2 Types of Nonverbal Communication
4.3 Improving Nonverbal Communication Competence
4.4 Nonverbal Communication in Context
4.5 Review
5. Introduction to Conflict within Relationships
5.1 Communication Climate
5.2 Conflict and Interpersonal Communication
5.3 Critical Thinking
5.4 Handling Conflict Better
5.5 Conflict Management Strategies
5.6 Problem Solving in Groups
5.7 Review
6. Introduction to Ethics, Professionalism and Diversity
6.1 Ethics
6.2 Professionalism
6.3 Diversity
1. 6.4 Review
Key Terms
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Communication in Canadian Healthcare Copyright © 2024 by Catharine Szpak and Keyano College is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License, except where otherwise noted.