H5P activities list

This book includes 40 H5P activities. Only those which have been inserted into book content will be included if the book is cloned.

ID	Title	Activity type	Show/Hide
22	5.2 Evolution of Customer Service	Question Set
23	5.2.1 Changing Client Expectations	Question Set
24	The Four Steps Match Activity	Drag the Words
25	Apply the 4-Step Framework	Question Set
26	Active Listening – What Should You Do	Question Set
27	Paraphrasing Practice	Question Set
28	Empathy in Communication	Question Set
29	Chapter 5 – Check Your Understanding	Question Set
30	Managing Emotions in Client Conversations	Question Set
31	Relationship Selling Principles	Question Set
33	Emotional Intelligence in a Client Meeting	Branching Scenario
34	ACTIVITY 1: Identify the Type of Resistance. Drag each client statement into the correct category: Objection, Concern, or Condition.	Drag and Drop
35	Responding to Client Objections	Question Set
36	Handling a Client Objection	Branching Scenario
37	The 6-Step Model	Fill in the Blanks
38	Rewriting Questions Using TED	Fill in the Blanks
39	Client Lifecycle: Put the Steps in Order. Place each step in the correct order from 1 to 6.	Drag and Drop
40	Match the Action to the Service Recovery Step	Drag the Words
41	Service Recovery: Choose the Better Response	Drag the Words
42	Capstone Assignment: Your First-Year Plan as a Finance Professional	Course Presentation